Divya has over two decades of experience in the telecommunications industry and has played a key role in developing BICS’ innovative communications strategy and new revenue streams. She is responsible for innovation and has successfully built BICS’ Digital Product portfolio, combining the right mix of technical and business experience to serve new emerging markets for traditional telecom providers. Divya is passionate about customer experience and has driven the digitalisation of BICS’ services, introducing the ‘agile-way-to-work’ process which enables companies to launch new services to the market, faster.