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Microsoft working on fix for disconnecting Xbox Series X controllers

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(Image credit: Microsoft)

Microsoft has committed to correcting an issue that causes some Xbox Series X controllers to stop sending inputs in certain games and, in some cases, disconnecting from consoles entirely. 

The problem was the subject of hundreds of complaints – beginning in mid-November upon the console’s initial release – on Microsoft’s Xbox forum, and can occur across both blue and black versions of the controller. 

One user, for example, complained: “When I load Assassin’s Creed Valhalla, the controller keeps connecting and disconnecting on its own. So, for example, within 10 seconds it connects and disconnects about 5 times which makes the game unplayable,” to which over 1700 others selected the “I have the same question” option.

Twitter users have shared videos highlighting the frustrating issue.

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"We are aware some players may be experiencing disconnects with their new Xbox Wireless Controllers and our teams are actively working on a solution to be included in a future update,” a Microsoft spokesperson said, encouraging customers to update to the latest controller firmware via the company’s troubleshooting page.

If you’re experiencing similar controller disconnects on a Windows PC via Bluetooth, there’s already a Windows Update you download to patch the issue. In any case, Microsoft is aware of the pesky bug, so expect a quick fix on the way soon.

Axel Metz

Axel is a London-based Staff Writer at TechRadar, reporting on everything from Elon Musk to robot butlers as part of the site's daily news output. He also has a degree in English Literature, meaning he can occasionally be spotted slipping Hemingway quotes into stories about electric sports cars.