Katie Horne

Genesys Cloud is a customer experience and customer contact center platform that integrates multiple channels so that agents can work from a single screen.

Gliffy is a solid diagramming tool for everyone, but Atlassian users may benefit the most.

FreeMind doesn’t offer a state-of-the-art user interface, but it's still a powerful tool for non-linear project planning and brainstorming.

ResponseTek is an enterprise-grade customer experience management platform designed to help you gather and analyze information on your customers.

XMind is a powerful, easy-to-use mind mapping and brainstorming tool that comes with variations for both casual and professional users, as well as mobile apps for those who want to work on the go

MindMeister may be limited in what you can create with it, but for those who want mind maps, there are few better tools.

Salesforce Service Cloud is a full-featured, all-in-one customer service platform that helps your agents manage their workloads, communicate with users efficiently, and set up a knowledge base

Maxymiser is a testing tool for marketers who want to know what changes they need to make to their websites and mobile applications to increase customer conversion rates

A review of Zoho Survey and its features and functionality, as well as how it compares to its competitors.

Survey-based customer experience platform for enterprise users