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Samsung The Frame TV (2020) review

One of the most stylish TV's you'll ever see

Samsung The Frame TV (2020)
(Image: © Samsung)

Our Verdict

Two years and two model iterations later – including a QLED panel and a host of new sizing options – Samsung The Frame (2020) is a much better proposition, even if some niggling complaints remain.


  • Brilliant design
  • Customizable bezel
  • QLED panel
  • Ambient Mode


  • Low brightness
  • Art Mode layout could be better
  • Limited voice assistant
  • Some color issues

Two-minute review

Samsung The Frame TV (2020) is that curious of creatures: a TV designed as much around its place as decor as a display for television shows. The Frame’s design-first mentality has already drawn plenty of attention, with sleek cabling solutions, wall-mounting and bezel options that ape an actual picture frame, and dedicated modes for accessing iconic artworks or ‘ambient’ imagery. 

We last reviewed The Frame back in 2018, finding a gorgeously-crafted television that nonetheless suffered in the picture department, with issues with color and brightness that stopped it feeling like a living room essential. 

Two years and two model iterations later – including a QLED panel and a host of new sizing options – Samsung The Frame (2020) is a much better proposition, even if some minor complaints with brightness and off-color images remain.

With a mix of TV sizes, different colored bezels you can change on the fly, and a host of available artworks, wallpapers, and screensavers to display, The Frame really can cater to any number of homes, with a huge amount of variety in its appearance, function, and placement (wall-mounted or stuck on a counter). Stick your own photos or artwork on there and you've got the world's largest digital photo frame comfortable hanging on your wall.

It’s worth noting that the 2019 The Frame wasn’t available to us for review, meaning that Samsung is clearly more confident in their product this time around – which is largely warranted in our minds.

Read on for our full Samsung The Frame (2020) review, where we’ll cover the design choices, smart TV interface, Art and Ambient modes, and sound quality you’ll find when buying the latest version of The Frame.

Price and availability

  • Available in three different sizes, from 55-inch to 75-inch
  • AED 6,399 for the 65-inch reviewed here
  • Cheaper 2019 model still available

Samsung’s The Frame is available now in the UAE, with three different models being available. The smallest 55" is priced at AED 4,699, while the largest at 75" comes in at AED 8,999.

We reviewed The Frame in its 65-inch size, which costs AED 6,399. Depending on your budget you can decide which one of these three models suits both your space and your wallet. 

While It’s not the cheapest QLED in 2020, the premium you pay on The Frame does bring a host of visual benefits (on the outside, at least). Though the 2019 version is still available for sale, if you want to save a bit more.

Customizable frames will also be available, depending on the size that you're looking for.


  • Excellent design
  • Highly customizable
  • OneConnect box is great for hiding cables

The most important aspect of The Frame is, naturally, the design.

More so than any other of Samsung’s QLED TVs, The Frame is a television that puts appearances first. The idea is that, even if you’re a regular TV-watcher, there are probably hours of the day when you’re stuck with a big black rectangle dominating your living room – which is why The Frame has so many features designed to help it blend in with your home decor.

The base body of The Frame is a polished black metal: classy up close, but not very attention-grabbing from a few meters away. For a small addition to the cost of the television, though, you can buy a variety of bezels that attach magnetically for a full-on picture frame aesthetic: colors include white, black, brown, beige, burgundy red, and clay beige.

(Image credit: Samsung)

The Frame is a set that doesn’t try to be super slim – with a thick, quality-material bezel – but it has a very flattering silhouette, without a protruding rear or jutting parts. There’s space in the back of the television for a flush wall-mount to be attached; you can attach two solid feet to the underside of the display instead – thankfully, without having to using any screws – but the wall still feels like the natural home for The Frame. As an added bonus, Samsung includes the wall-mount when you buy the TV, so there's no forking out extra cash to make it look pretty on the wall.

The Frame is quite thick, but this helps with the illusion of being a picture frame when mounted on a wall

The Frame is quite thick, but this helps with the illusion of being a picture frame when mounted on a wall (Image credit: Future)

The Frame (2020) also features the OneConnect box: a sleek cabling solution that outsources power, HDMI, USB ports and the like to a separate piece of hardware, to prevent numerous wires ruining the clean and classy look of your television. It’s a brilliant addition, especially here where the aesthetic is so crucial. 

The rear of the box features four HDMI 2.0 ports (including eARC support), optical, ethernet, CI, satellite, Air/Cable, and ExLink, with two USB ports on the side – but even in 2020 it’s still incredible that one, near-invisible wire can carry all that information over to the display. It's truly what makes The Frame such a visual treat - there's never a mess of wires snaking up to your TV - just a single, thin cable that can easily be hidden away. 

The other bonus is that you don't need to have the OneConnect box visible in order for the remote control to work, so you can hide it away and not worry about not being able to control your TV.

Samsung's OneConnect box

Samsung's OneConnect box (Image credit: TechRadar)

Speaking of remotes, you get a sleek, curved one in the box that has a minimal amount of buttons on it. It carries dedicated buttons to Netflix, Amazon Prime Video, and the built-in web browser, as well as a ‘123’ button to easily type in channel numbers onscreen.

There are a couple of tricks worth checking the manual for – such as pressing in the volume button for mute – but nothing particularly frustrating. (A hint: pressing the power button once will switch between TV and Art Mode, but holding the button down will turn off the television entirely.)

It would have been nice if the remote was illuminated, but it's not something we're going to worry over too much.

(Image credit: Future)

Smart TV (Tizen)

Samsung The Frame (2020) specs

Screen Sizes: 55, 65, 75-inch | Tuner: TVPlus | 4K: Yes | HDR: Yes | Panel technology: QLED | Smart TV: Yes, Tizen | Curved: No | Dimensions: 1121(w) x 642(h) x 458(d)mm | Weight: 13.3kg | 3D: No | Inputs: 4xHDMI 2.0, 2xUSB, Ethernet, optical, terrestrial, cable input, satellite input, CI slot 

  • Tizen OS as great as ever
  • Bixby support
  • Decent selection of apps

Samsung’s Tizen smart TV platform is one of the best in the business, and there’s little really to cover in this section.

Tizen makes use of a straightforward row of apps and services – which overlays over whatever app or content you currently have playing on the television – with a second content row that pops up above whatever app you’ve selected containing the programming available within it. 

The app selection is customizable, too, meaning you can pin, delete, and rearrange what’s on show – so if you want Amazon Video ahead of Netflix, StarzPlay between YouTube and Apple TV, that’s all right with The Frame. We might have expected a more streamlined or distinct layout, given the design focus of The Frame, but there really isn’t that much that could be improved.

Bixby voice assistant is also available, so you can ask questions or launch particular apps with your voice. It works fairly quickly, but it's not as polished as other voice assistants. Though there is a hugely useful set of Bixby commands listed in the TV’s Settings (e-Manual > Smart Features > Using Bixby) which is handy for knowing how exactly to speak to Bixby to get it doing what you want.

(Image credit: Future)

The accompanying Samsung SmartThings app is useful for a number of things. You can directly control your TV with an on-screen remote, activate Art mode or Ambient mode, as well as adjust settings for either mode. It's fairly well laid out, and for instances where you phone is closer to you than the TV remote, you can quickly tap into it to change sources or adjust TV settings.

(Image credit: Future)

Art Mode / Ambient Mode

  • Unique offering
  • Hundreds of artworks (if you pay for them)
  • News, clocks, and screensavers available in Ambient Mode

One of The Frame’s most distinctive features is Art Mode: a setting that displays artworks, paintings, landscapes, or your own personal photos instead of a black TV screen.

Notably, Samsung has partnered with a number of renowned museums and galleries, including the Tate, Berlin State Museum, and plenty others from around the world. Out of hundreds of artworks, you technically only get 20 for free, and you will need to upgrade to a paid monthly subscription to get a wider variety of paintings and the like – but there’s plenty of other backgrounds to use without paying a penny.

(Image credit: Future)

The app’s layout could be improved, though: selecting Art Mode brings you automatically to a screen asking you to pay for the premium option (AED19.99 per month in the UAE), and the most useful sections – brightness and motion sensor settings, for one – aren’t visible unless you scroll down to ‘Spotlight’ and sift through the tabs that appear. Overall, though, Art Mode feels distinct and curated enough to make The Frame feel different from other 2020 Samsung TVs.

Of course if you don't fancy paying for artwork, you don't have to. Using the Samsung SmartThings app you can upload any high-res photos from your phone directly to The Frame, or even copy files off a USB stick. This allows for much great freedom around what you'd like to display - whether it's family photos or just artwork you've seen on the Internet, the options are endless.

(Image credit: Future)

We’re told by a Samsung rep that Art Mode uses around 30% of the power that streaming a movie on Netflix would, meaning it’s not as eco-friendly as simply turning the TV off, but is a good option for when you’re around the house a lot or having company over. The Frame can also be configured to automatically turn off if it doesn't detect motion in the room, so you won't have to worry about it staying on when you leave the house.

Ambient Mode is also well worth a look, utilizing – you guessed it – ‘ambient’ animations and customizable color gradients to help generate a calming atmosphere (or just match the wallpaper as precisely as possible). The various clock faces and floating rubber duckie are some personal favorites, but there’s plenty to try out here. Some of them also come with audio effects, which are either soothing or irritating depending on what you pick.

There's also the Music Wall, which plays music from your phone via Bluetooth and display some cool visualizations on the TV. Optionally, you can turn the screen off while still playing music, turning your TV into a sort of Bluetooth speaker.

Picture quality

  • Excellent upscaling
  • Low brightness
  • Some color issues

Samsung The Frame (2020) may be as pretty as a picture, but the actual picture quality isn’t always up to scratch.

It’s still a notable improvement on the 2018 model, helped by a newer Quantum Processor 4K, which ensures Samsung’s usual upscaling excellence is fully on show – with both HD and 4K sources looking crisp and detailed on The Frame’s 50-inch UHD screen.

Motion is highly smooth, too, with the action sequences in Scott Pilgrim vs The World looking as polished as we hoped, whether skateboards were raining down on the hero’s head or swords and hammers were swinging across the screen. The Frame automatically uses a Picture Clarity mode to aid with this, though we found motion entirely passable even without it.

Almost all the sources we tried looked great on Samsung The Frame’s QLED panel, with a couple of exceptions.

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(Image credit: Future)
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(Image credit: Future)
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(Image credit: Future)

While some QLED panels can output thousands of nits brightness, The Frame is a bit dim by comparison, at only a few hundred. This is fine for everyday use – you certainly won’t need the Mona Lisa dazzling you at 2,000 nits – but it means the picture isn’t quite as impactful as some other Samsung TVs.

It also means that the set can struggle to show detail in darker scenes – especially with some ambient light in the room. It's not an issue most of the time, but means that shows that depend on dark environments to set the mood (Netflix's dystopian sci-fi Altered Carbon, for instance) can suffer. In these cases, we found the Movie picture setting was the best option to help out.

SDR (standard dynamic range) is fully capable here, with largely getting decent color recreation – as is fitting for an artistic television. HDR is where The Frame really looks best, with Samsung's proprietary dynamic HDR format, HDR10+, favored by Amazon Prime Video. We put HDR10+ to the test with the Amazon Original The Marvelous Mrs. Maisel, and were impressed by the vividly-colored costumes, dresses, and headwear throughout.

Skin tones aren’t always color-accurate, though – especially for non-white faces – and we found ourselves repeatedly switching between picture settings to try and amend this. When watching Mindy Kaling’s Netflix show Never Have I Ever, we found the default Standard setting gave the predominantly Indian cast a rather reddish tinge, with Cinema mode jumping to a slight green tint instead. It’s a slight issue, but disappointing nonetheless, so expect to be swapping settings around depending on what you're watching.

The Frame also has AirPlay support, so iOS users can easily share content from their phones or other devices.

Audio performance

Samsung The Frame TV may look good, but how does it sound? You’ll get a pretty standard 20W output here, without Dolby Atmos surround sound or any fancy built-in driver arrays (as with the Q950TS).

The Frame is more for looking than listening, then – but the sound still holds up for general usage. Dialogue is brilliantly clear, too, with an overall balanced sound, though you can start to hear some audio distortion when you get to higher volumes. This last point isn’t a huge issue, but enough to mean you’ll want a dedicated soundbar if you want to use The Frame for loud music or big-impact movie scores.

There are also various intelligent audio options that can monitor the noise in the environment and automatically adjust the sound settings to ensure that audio is still clear and recognizable. 

Should I buy Samsung The Frame TV?

Buy it if…

You want a TV that blends in with the decor
The Frame TV delivers exactly what it promises as a fashion-forward television, with the variety in sizing and coloring to match any home. The tidy OneConnect box helps matters too.

You’re into classic artworks
The Frame has a unique Art Mode for showcasing iconic artworks from museums and galleries around the world, as well as some of your own personal memories.

You prefer form over function
There are plenty of good TVs out there, but few have the style, or the artistic mindset, of The Frame TV.

Don't buy it if...

You want a cinematic TV for movie nights
Black crushing is an issue, especially for daytime watching – while the low brightness and audio means this isn’t the best for that home-cinema experience.

You want a good value TV
You can get equivalent picture performance for much cheaper, as the quality materials and stylistic finish of The Frame adds a decent markup to the retail price.

You want incredible contrast ratios and true-to-life colors
Other QLED TVs do this better, and for the same amount of money you can get an OLED TV that does this best.