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UAE ranks first in Arab region in Government Electronic and Mobile Services Maturity Index

(Image credit: TRA)

The UAE has been ranked first in the Arab region in Government Electronic and Mobile Services (GEMS) Maturity Index, according to a report issued by the United Nations Economic and Social Commission for Western Asia (ESCWA).

The report said the availability of services in the country reached 90%. As for the access to services, the report showed that 80% of the UAE population has access to services.

GEMS Maturity Index measures the maturity of government services provided through online portals and smart Apps in the Arab countries. It seeks to bridge the gap of most international indicators, in terms of identifying the service development, usability and user satisfaction.

GEMS Maturity Index complements the e-Government Development Index launched by ESCWA in 2001, which indicates the availability of services, infrastructure and resources, while GEMS Maturity Index indicates the services use, satisfaction and public outreach.

Towards full digital transformation

After achieving the first position in GEMS Maturity Index, Hamad Obaid Al Mansoori, The Director General of the Telecommunications Regulatory Authority (TRA), said in a statement that it is due to the result of the collective efforts of the UAE Government towards full digital transformation.

“We work as one team in federal and local governments and we have a unified work mechanism, namely the Executive team of Online Services Indicator (OSI) , which aims to enhance the country’s progress in government services provided through all available channels,” he said.

The UAE Government provides about 3,730 federal and local online services through its official portal. It also provides more than 270 procedural services at the federal level.

Salem Al Housani, Acting Deputy Director General for Information & e-Government Sector, said the achievement comes one year after announcing TRA as the entity responsible for smart government and digital transformation of the UAE’s model of digital government maturity

“The UAE model of digital government maturity is a unified reference for electronic/digital government in the UAE, which guides the work on the various pillars of digital transformation, and measures the capability to create a digitally mature government and maintain its stability. TRA has launched the Digital Government Maturity Model to achieve the National OSI, and to reach the first position globally in OSI,” he said.